Privacy Policy
Last updated: 7 August 2026
This policy explains how personal information is handled when you visit xbjprojector.co.uk, contact us or place an order.
Who is responsible for your information?
RETRETO NEXT LIMITED is the website operator, UK seller and data controller for personal information handled through xbjprojector.co.uk.
Company number: 15166864
Registered office: Office 8929, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Email: [email protected]
Information we may collect
- Contact details: name, email address, telephone number, billing address and delivery address.
- Order information: products ordered, price, delivery status, returns, warranty requests and customer-service history.
- Payment information: payment status and limited transaction references supplied by the payment provider. We do not need to store your full card number.
- Technical information: IP address, device and browser type, approximate location, pages viewed, referral source and security logs.
- Messages: information you send by email, WhatsApp Business or another support channel.
Why we use personal information
- To take payment, process and deliver an order and provide order updates.
- To answer product questions and handle returns, warranty requests, refunds and complaints.
- To prevent fraud, protect the website and keep business and tax records.
- To understand website performance and improve pages and products, where permitted.
- To send marketing only where we have a lawful basis and to honour opt-out requests.
Our lawful bases may include performance of a contract, compliance with a legal obligation, legitimate interests and consent, depending on the activity.
Payment, delivery and service providers
We share only the information reasonably needed with providers that help us run the website, process payment, detect fraud, deliver orders, host or secure the service, measure site performance and answer support requests. The payment provider shown at checkout processes payment information under its own privacy terms.
We may also disclose information where required by law, to protect legal rights or in connection with a genuine business transfer. We do not sell personal information.
Cookies and similar technologies
The site may use strictly necessary cookies for security, checkout and core operation. Analytics or advertising technologies may also be used where enabled and legally permitted. Browser settings can block or delete cookies, although doing so may affect checkout or other essential functions.
International transfers
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires it, we use an approved transfer mechanism or another lawful safeguard.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose collected, including order fulfilment, customer support, warranty handling, fraud prevention and legal, accounting or tax obligations. Retention periods vary by record type.
Your UK data-protection rights
Depending on the circumstances, you may have the right to ask for access, correction, deletion, restriction, portability or objection, and to withdraw consent where consent is the lawful basis. These rights are subject to legal limits.
To make a request, email [email protected]. We may need to verify your identity. You may also complain to the UK Information Commissioner's Office at ico.org.uk.
Security
We use reasonable technical and organisational measures intended to protect personal information. No online service is completely secure, so please do not send passwords or full payment-card details by email or WhatsApp.
Children
This website is not directed at children, and we do not knowingly collect personal information directly from children for online retail accounts.
Changes to this policy
We may update this policy when our services, providers or legal duties change. The latest version and review date will be published on this page.
Contact
Email: [email protected]
WhatsApp Business: +44 7935 860265
Support hours: Monday to Friday, 9am–5pm UK time